FAQ

Q: How to order?

A: To place an order online simply create an account, add items to your cart, proceed to checkout, and enter the required information.

Q: What is shipping and handling within US?

A: Most items are kept at $8.
We use UPS ground and USPS Priority Mail to ship orders unless you specify otherwise (such as faster services offered by UPS and USPS) at the time of purchase.
Shipments to Alaska, Hawaii, Puerto Rico & other U.S. Territories will be shipped out via United States Postal Service and the shipping cost will vary depending on the destination.

Q: What forms of payment do you accept?

A: In-store we accept American Express, Discover, MasterCard, VISA, debit cards, and cash. We do not accept checks.

Q: When are your open hours?

A: Our brick and mortar store is open Tuesday-Sunday 11am-7pm , closed on Mondays.

Q: Can I place an order for an out of stock item and be notified when it becomes available?

A: TBA

Q: Do you do international shipping?

A: Yes. International orders are shipped via DHL. DHL typically takes 3-5 business days. Our basic charge for International shipping is $40. However, there maybe an additional charge at the time of delivery.

OR

A:Yes, but you can only place an international order by sending us a request for a quote with the list of items. Please contact us here
Once we receive a request for a quote we will calculate the shipping cost and e-mail back the options available. We will only use United States Postal Service as the carrier and only accept PayPal (in US Dollars) as the method of payment for all international orders. You will be responsible for any custom fees applied to the package.

Any international order may be charged additional customs fees at the time of delivery. Crane & Turtle is not responsible for any taxes or customs fees incurred from imported goods, and the customer assumes responsibility for any additional charges on rejected packages. Crane & Turtle does not refund shipping on any order.
If you need more assistance with the shipment, or have any questions, please email us: info@craneandturtle.shop

Q: Lost/Stolen Packages

A: Once orders are shipped, Crane & Turtle is not responsible for lost, stolen, or misdelievered packages. Orders placed on our website are shipped via a third-party carrier, and as such risk of loss and title for goos ordered pass onto you upon our delivery to the carrier. If you have trouble tracking down a shipment, you'll need to contact your local post office and/or parcel carrier for assistance. The shipping carrier used will be listed on your shipping confirmation email.

Q: What if I want to make changes to the online order?

A: TBA

Q: Are all your products made in Japan?

A: All our products are imported from Japan and most of them are designed and manufactured in Japan. We carefully select and sell items that we deem to be well designed and sustainable. As for the future, we hope to expand our network with the local artisans, guilds, and good quality makers in the US.

Q: If your concept is about selling long lasting items, possibly even a life time, how do plan to sustain your business?

A: TBA

Q: Why are you called Crane & Turtle?

A: In Japan, a crane and a turtle is the symbol of longevity.
We at Crane&Turtle, select and sell items that we deem well-made and well-designed, including “Dento Kogei” items.
Though ‘Dento’ is often translated to English as ‘tradition’ but it is not merely about age, or the transmission of how-to make something the old way; the nuance is much closer to ‘pursuance of excellence’. It is important that these items complement the modern lifestyle and they are ecologically sustainable.

Our long term goal is to foster an alternative to the over-consuming, easy-disposing patterns that does damage to the ecology, which stems out of mass production.
We think one of the places for making an impact is in the production process itself. This includes reintroducing traditional materials and refined techniques, grounded by the wisdom of the old world. As mass production and over consumption goes hand in hand, we can change course by choosing carefully and consume less. We do not want our customers to hoard or repurchase every fiscal year. We hope that our items can stay and grow old together with its owners.

Q: What is Urushi?

A: Japanese lacquer, called Urushi in Japanese, is a natural resin paint, which consists primarily of Urushiol.
Features-
1)Natural material
Since Japanese lacquer is made from natural tree sap, it respects the environment-friendly and does not use any harmful chemicals.
2)Antibacterial property
It has a natural antibacterial effect, so it is very hygienic and it can prevent the growth of bacteria.
3)Resistant to acids and alkalis
It has an excellent chemical resistance to acids and alkalis. It is stain-resistant and easy to care for.
4)Beautiful finish
It has an elegant shiny surface.
5)Long history
Japanese lacquer has a long history, it has been used for more than 5500 years.

Q: What is Hinoki Biomass Plastic?

A: Biomass is a renewable, organic resource of biological origin and Biomass Plastic is a groundbreaking type of resin made of plant material, which does not depend on fossil fuels. We have developed new Biomass Plastic products, which are partly made with woodchips from Japanese cypress. Japanese companies are currently developing superior material as an alternative to petroleum-derived plastic. In addition, our special method of manufacturing gives our biomass plastic antibacterial and antifungal properties to prevent mold. Since this plastic is made from biological products, we do not need to worry about an oil shortage. Additionally, using biomass plastics decrease CO2 emissions and other harmful effects on the environment.

1)Antibacterial property
Suppress Bacillus coli, Staphylococcus aureus and mold growth.
2)Heat resistance property
-40℃~+140℃ (-40℉~+284℉)
※Microwavable
※Dishwasher-safe
3) 52% of material are made by eco amd natural material
4)Non emit poisonous gas during combustion
5)Low combustion calorie
6)Over 45% CO2-reduction by compared with the petroleum resins
7)Recyclable and reusable
8)Approved by the Japan Food Sanitation Act for houseware

Q: Are all your items Dento Kogei?

A: No we do not limit ourselves to just selling Dento Kogei items. We select and sell items that we think are well-designed and well-made, but happens to include Dento Kogei items as well.

Q: Do you do Gift wrapping services?

A: Glad you asked! As a retail store, there’s a dilemma of practicality vs. environmental sustainablity.
That is why we are excited about the array of Furoshiki wrappings we have which looks great as gift wrapping and it can be used over and over for a long time.
Check them out:

Q: What is a Dentō Kōgei item?

A: The word Dentō Kōgei means refined artisanal arts and crafts from Japan.
‘Dento’ is often translated to English as ‘tradition’ but Dento is not merely about age, or the transmission of how-to make something the old way; the nuance is much closer to ‘pursuance of excellence’.

In order for an object to be officially recognized as Dento Kogei, it must meet all five of these requirements:
1.predominantly handmade 2.crafted at its place of origin 3.practical enough for regular use 4.crafted using traditional materials 5.crafted using traditional techniques

Dento Kogei includes ceramics, textiles, lacquerware, wood&bamboo, metalwork, and paper, to name a few.
Though they may be handled and exhibited like a visual art object, a Dento Kogei item must first and foremost serve a functional or utilitarian purpose.
It must be useful.

Q: What is oversize/weight shipping?

A: For products that the shipping carrier classes as oversize/weight, their additional shipping charge will be added to our basic charge. Our service representatives will be contacting you to confirm the shipping cost and payment information in that case.

Q: Privacy policy

A: When you purchase from our website, we request your name, billing and shipping addresses, phone number, email address, and credit card information. We ask that you provide this information so that we can process and ship your order. We respect your privacy by not selling or sharing this information. We encourage you to sign-up for our email list. Our email notifications provide you with advanced notice of sales, new merchandise, and other news from Kiriko. You have the freedom to add or remove your name from our email list at any time.
Kiriko only collects information on our customers for the sole purpose of order tracking and keeping of records & orders placed online.
This information is limited to customer name, address, email, and telephone number.

Q: Terms and Conditions

A: Please read these terms and conditions carefully before using our website. These Terms and Conditions apply to all visits and use of our site, as well as to the content, information, recommendations and/or services provided to you on or through our site. By accessing and using our site, you signify your consent to these Terms and Conditions in their entirety in addition to any other law or regulation that applies to our site, the Internet, and/or the World Wide Web. If you do not agree to these Terms and Conditions in their entirety please leave our site. For any questions or comments, email us at info@craneandturtle.shop

CONTENT
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COPYRIGHT AND TRADEMARKS
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DISCLAIMER OF WARRANTIES
Our site and the content are provided 'as is' and without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. The information on the site is for general information purpose only and does not constitute advice. Crane & Turtle does not represent or warrant that the information and/or facilities contained in the site are accurate, complete or current, or that the site will be uninterrupted or error free, or that any defects in the site will be corrected or that the site or the server that makes the site available are free or viruses or any other harmful components. Crane & Turtle does not make any warranties or representation regarding the use of the materials in the site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law. Crane & Turtle reserves the right to suspend or withdraw the whole or any part of the site at any time without notice without incurring any liability.

LIMITATION OF LIABILITY
Your use of the site is at your own risk. Neither Crane & Turtle, nor any of its affiliates, officers, directors nor any of tis agents or any other party involved in creating, producing or delivering the site will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the materials on the site, including damages caused by viruses or any incorrectness or incompleteness of the information on the site, or the performance of the products, even if Crane & Turtle has been advised of the possibility of any such damages. Please note that some jurisdictions may not allow the exclusion of certain damages, so some of the above exclusions and limitations may not apply to you.